In a previous article, I recommended developing a talent philosophy in order to express the value organizations place on their people, and to guide organizations on people decisions. For example, an organization might determine that when it comes to their people they want to:

Choose wisely, lead with care and reward generously. Click To Tweet

The second part of this example is Lead with Care. Organizations invest heavily to identify, attract and hire great talent. Once talent is acquired, organizations lead with care by helping people blossom to the benefit of the individual and the organization.

In our Future State Talent model, leading with care includes three elements:

Talent Development – training, coaching and mentoring.

Talent Deployment– making sure people are using their strengths in their roles and doing meaningful work.

Talent Performance – setting smart goals, and using high-touch communications to help people succeed.

Learning and development is evolving rapidly, and organizations are finding that their people like to have training that is customized to fit their interests and learning styles. Best in class organizations combine customized training solutions with meaningful stretch assignments. They also infuse healthy doses of coaching and mentoring from higher level managers, subject matter experts and executives. This approach sets the tone for lifelong learning and development, which highly talented people crave.

Research shows that people who use their strengths at work are more satisfied, more engaged and more productive. Best in class organizations help determine what their people’s strengths are and which roles will let them use those strengths. As Jim Collins likes to say, it’s about getting people in the right seats on the bus.

Great organizations have always been focused on performance management. The tools used to manage performance, though, are also evolving rapidly. Annual performance reviews are no longer the standard, at least not as a stand-alone method of measuring and rewarding performance. In a “we succeed when our people succeed” environment, best in class organizations provide transparent and meaningful goals that are tied to the strategic goals of the organization. That way people know what they need to do to succeed AND why they are doing it. In addition, these organizations provide frequent, course adjusting feedback.

Leading with care is all about engaging with talent in a way that is mutually beneficial. Click To Tweet A misstep in this area can be quite costly to an organization. According to a recent Gallup poll, disengaged employees are estimated to cost the U.S. between $450B and $550B annually. Gallup also found that 70% of U.S. employees are not engaged (lack passion and connection with their work). Imagine the cultural benefits and productivity improvements organizations can enjoy by leading with care.

For help in designing and implementing talent programs that will help you lead with care, please contact us.


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